@Travelw This is from the medallion FAQ's on the Princess site. Does anyone know how I can do this outside of the app? Anyone else having this problem? I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Middle name. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. They will be able to just race on board with their medallions! I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Learn more about our commitment to CruiseHealth, Already booked? By Select the issue you are having below and provide feedback to Princess MedallionClass. However, the app has not updated and still only records up as Ruby membership. I have tried doing it manually and scanning but to no avail. Upgraded wearables but app would not accept payment. Please try again later.. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. When I try to scan passport it doesnt work. The problems imputing onboard payment details. UPDATE: I was able to get in on my tablet using log in with booking number. Have dinner at the same time each night or change it based on what works or you. Pass. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Order whatever you need burger, beer, extra towels, aloe, etc. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I think this is down to semantics. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. More items open up in the app as you get closer to cruise date. I had this interaction yesterday when checking DMW function. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Does anyone know how I can do this outside of the app? Thank you, Rick&Jeannie! Unable to update address details specifically postcode. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. What they don't tell you is that it won't work if your phone is too old. Not worth the effort or worry. Won't load wearable page to order my items. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I have been on Medallion (ta && ta.queueForLoad ? I am unable to download my covid vaccination results onto the app. and well deliver it to you with no service charge. Can't do this successfully. UPDATE: I was able to get in on my tablet using log in with booking number. Looking to avoid a crowd or standing in line? Takes about 30 seconds, I know. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause It says "INVALID VALUE" for my email address so the next button isn't accessible. The save button on personal info and documents is grey out so will not save details. I have successfully located the Arrival Time feature on my tablet. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Without that, you don't get very far. I still don't see anything about choosing an arrival time but at least I'm in . Wtf!!!!! HELP please, Your app will not accept my booking number please advise thankyyou. . Yes! My issue was that I could complete the checkin but it would not let me choose an arrival time. R u sure you have placed the phone properly over them? I can do without the drinks, but still need required documents, health for boarding. I cannt get my health status to open and boarding times . The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. This app makes me not want to cruise with Princess. Can you help me? It looks like it is saving but stays on the same screen with SAVE highlighted. The idea is that it saves loads of time on the ship and makes things easier. Merci de m'aider. Arizona. The app just keeps saying there is a problem and to try again later. The months and dates flash up and quickly disappears. It's just, dammit! Then ask the rep to set up your arrival time. Started August 27, 2021, By Why will it not take my full name as given on the passport? Now that I'm back onshore, the app is totally screwing up my phone. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. I have tried taking a picture - nope. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. Thank you, Rick&Jeannie! A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Does the MedallionClass app work before my cruise? That eventually went away. 3D printed wristband for Princess Medallion Class Cruises. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. WTF? We have a 31 day (ta && ta.queueForLoad ? This will be an interesting cruise in 5 days. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Very frustrating. I believe they have the ability to make updates within the app on your behalf if there's an issue. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. And they are the new kid on the block. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. Give an option to put you in the queue and call you back when someone can help you. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. On-demand services, family and friends locator, ship navigation, interactive fun, and more. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. How can this be resolved? Have used the app successfully on previous cruises OK. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). But it won't allow me to save it, it is gray. On-demand Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. However app says loading but never completes process? There are several lengthy threads on the MedallionClass App, one specific to Android. The new xiSafety system accelerates and strengthens safety and security operations onboard a MedallionClass ship. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. It's windows 7. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. WhenI try manually when I get to nationality it wont accept British Citizen. I even tried to use their web version of the app. Are you having issues? However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? How can I open it to allow me to input information for my cruise. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Pretty sure everything else is manual entry. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Then confirm "Reset Network Settings". Passport GLYNIS BARBARA SALZER. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Also, mention the most recent voyage you were on with Princess. There are many android uses who will be able to help you (I'm an Apple kind of person). Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Website: Visit Princess MedallionClass Website. On android, goto "Settings" click Princess MedallionClass app. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. The MedallionClass app puts everything at your fingertips It contains your cabin number, your drink plan etc. I have successfully located the Arrival Time feature on my tablet. Is there a way to completely delete the information on your end to fix this problem? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. When i complete the info, i cannot click save. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Can not save personal information. R u sure you have placed the phone properly over them? And they need to wait 90 minutes to do this? Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. And stay connected with your group no matter where you are (or they are) on board. If you. Can't load my photograph on it. The Medallion app opens. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Cannot link my booking, the error is No booking number found. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Good to hear you finally found a way! Unable to complete personal nformation. The app crashes on open on my Galaxy S8. Couldn't log in with password had to use book ref. Watch live TV, movies and Ocean Originals anytime, anywhere! In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Started June 21, 2021, By My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. By It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. IDK why no 8-tops, but not interested in them. Youll love the ability to message them through the app. . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. After downloading co ved images will not save. Your reply is definitely uncalled for. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Have white screen of death so cannot complete my personal details. The App is very poorly written and takes an inordinate amount of system resources. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. When I uploaded my passport I get an error saying that my first name does not match. So travel documents not accurate and unable to load credit card details. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Click "get online now". App is also up-to-date. Can't save. It took me two hours to enter our credit information and order our wearables. It's just, dammit! Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. What happens if I lose my Medallion wearable? Which phone number did you call? Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . We actually have our own Princess webpage too,. Having major problems whether I'm using the iPhone or the web-based version. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates.
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