I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. This list does not include technical or factual questions. Find Your Dream Job: Interview Techniques and Resume Writing Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? If youre at the surface level, youre never going to actually realize what the problems are. Mr. Xu said the challenges were par for the course. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Joy Huang: With that, Tony. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. The grow part of our mission is really exemplified by the marketplace, thats our app. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. And, youre undoubtedly going to get your doubters along the way. Interested to advertise with us? Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Its not trying to say, by doing this were gonna control some outcome. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. In case of a halt in the delivery, I would prioritize keeping the customer informed. 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I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. And I think if you can do that, and if you can set that at the beginning of your journey. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. We expect DoorDash to see a significant valuation haircut, he said. Overseeing product development. They dont necessarily sell through DoorDash. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. ago. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. I think, I forget who studied this, maybe Im gonna blank on the author. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. So for example, there are many, many, businesses that actually just, they sell through their own channel. And you dont tend to just do that overnight. On this, Mr. Xu pointed to DoorDashs past. It was how we responded during a difficult time for everyone. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Are you improving on the skills? DoorDash does not require that you know any specific programming language before interviewing for a tech position. What kinds of questions should I expect? So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. In such a situation, I would first gather the required data to understand the root cause. Product Team Culture. DoorDash had many ups and downs and we still do. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. 12495. We're committed to growing and empowering a more diverse and inclusive community. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Tony Xu: Sure. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. Joy Huang: Welcome to View From The Top, the podcast. These are not necessarily skills I had. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. And the way we do that is really with two types of products. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Offering more payment options and discounts for customers. Restaurateurs who complained DoorDash delivered their food without permission. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. It was mostly not pretty, and it was laced with magical thinking. Now on the flip side, youre right. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Hungry people. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. One is a marketplace where we sit in between . Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Tony Xu: Of course. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. They listen to the Project Practical is a management and career blog that was created by business professionals. I would also plan the delivery route in advance to avoid any delays. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. This causes them to miss some critical points and not provide the correct answer. Where do you think the DoorDash product will be in 5 years? Free interview details posted anonymously by DoorDash interview candidates. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Other merger efforts have flopped. What was going through your mind when you said that to your teacher? This is what I mean by skills. For now, DoorDash is focused on making the food part work. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. 12 DoorDash Senior Associate interview questions and 12 interview reviews. Thats easier than more time pressure and greater perishability. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Providing more detailed information about menu items and restaurant offerings. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Make room at the table. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Maybe they wouldnt happen the same time period that we were working on improving the inputs. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. And then how that might translate into a successful outcome in an environment like DoorDash is. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. +1, got my DoorDash technical interview today as well. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Theres a lot of work thats left to go. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. And you drove all the delivery for DoorDash in the in the first year to a year and a half. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Jenna: My question is about cities and how theyll evolve. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. So, in that spirit, I have a closing question for you before we turn to student Q&A. I never hesitate to take calculated risks and try new approaches. Is this a service that restaurants would actually pay for? That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. As a subscriber, you have 10 gift articles to give each month. And youre almost making tweaks along the way. I think people had confidence that regardless of which way things were gonna go. So Im not talking about big things per se, but thats what I thought a lot about as a kid. The other reason why we started with food is we knew that something like restaurant food is very perishable. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Because its hard to get better at all of those things at once. Could you help us first understand what this principle means? And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. As the market matures, they start making money, he said. What does it mean to be a world-class head of engineering or head of sales? The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. We consider research to be the backbone of what we do at DD. What is DoorDash? By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Improving search functionality to make it easier for customers to find the restaurants they are looking for. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Its not trying to go public items and restaurant offerings customer service experience strong. 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