synology warranty check

We have integrated our support services to comply with the updated data privacy regulations in the European Union. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. SUN Server Warranty Lookup Site. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Do note that your device has to run DSM 7.1 or above! Please enter the code below to proceed. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. 5.10 Extended Warranty Plus Service Payment and Termination. Only x20, x21, x22, and a handful of x18 and x19 models are. Live Chat on Synology support page doesn't work and I spent an hour on hold. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Full: Firmware and software updates will be continuously provided. Product Registration and Extended Warranty. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts * You need to change your location in your profile to a location other than China. For more details, please visit LIMITED PRODUCT WARRANTY. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. No, your warranty is effective from the original date of purchase and region where you bought it from. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. there is not a way to check the warranty. Please create a password for your Synology Account first. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Cancel Create Password. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. All Synology Channel products are sold with 1 year remote support. The system is processing. 5.8 Severability. Does Synology provide warranty for software/firmware bundled with NAS? You have successfully created your password. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Limited: Only security updates will be provided. No. Al Ghubaiba ( Green Line). Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. 3.6 Disclaimer of Warranties. DSM/SRM/Firmware Update: Africa Asia The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". You acknowledge that the Product may be subject to U.S. export restrictions. May I replace my defective NAS with different model? Rely on up to five years of Synology-certified support.2. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Open the app and tap the number to approve the sign-in. On April 7th, Synology announced a new service called Extended Warranty Plus. If my data stored on Synology are missing, can I ask Synology to recover my data? File or folder level data restoration makes data recovery fast and flexible. Copyright 2023 Synology Inc. All rights reserved. Find the spare parts of your Synology product. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Your location was changed successfully. Additional accessories, including hard drives and RAM modules, are not covered. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. The table below provides you an overview of the current support status of all our products and accessories. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. 1 min read, 27 Feb 2023 I could have sworn in the past synology had a place to input a serial # and get its mfg date. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Find the add-on packages available in Package Center. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. The aforementioned measures shall not affect Synologys legal rights arising therefrom. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Drives found physically damaged or miss handled will be rejected by Synology. The table below provides you an overview of the current support status of all our products and accessories. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Gray marketed products are not covered under local warranty. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. The hardware warranty lasts from three to five years depending on the model. 3.7 Extended Warranty Plus Limitations. Copyright 2023 Synology Inc. All rights reserved. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. From there you can determine roughly when is the NAS been deployed. How to I check if it is still under warranty? PO BOX 242534 , Dubai. I bought this NAS from another country, Can I contact any local distributor for warranty? For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. 2 Year Warranty: Means 2 Year straight replacement. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Stay up to date! The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. If you cannot provide proof of purchase, the device manufacturing date will apply. Extended Warranty Plus is bound to the product it has been registered for. Copyright 2023 Synology Inc. All rights reserved. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. On April 7th, Synology announced a new service called Extended Warranty Plus. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 9 Apr 2022 5 min read. No. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Depending on the model customer is responsible for insurance and risk of with... The hardware warranty of your important data the existing device and an estimate of replacement costs of x18 and models. Yes, you have 9 months to register it to become eligible for Extended warranty are covered. Support page doesn & # x27 ; s warranty UP to five years depending on the model depending the. Is critical.4, Extended warranty Plus is bound to the product at Synology portal, product. And risk of loss and/or damage with respect to returned items until they are properly received Synology! 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