Fill in the return label and other required documents before you return the product. Don't worry if you don't have a printer; print in store options are available! A return request should be raised via email, through your account or in-stores prior to the return. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Please ensure items are in their original condition. You can process the returns at Superdry stores and on the website as well. Items cannot be returned to a Superdry concession or franchise. stream Revenues at the retailer fell 15.8% over the . Refunds will be processed to the original payment card. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. You only have to accept returns from the person who bought the item. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. However, you need to ensure that the item is in their original conditions. It will help you with easy returns and exchanges. All returns must be accompanied by an invoice. Dont worry we wont send you spam or share your email address with anyone. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. It will take 28 days even if you return with a gift receipt or gift voucher. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Open Search My Account Wish List 0 0 items in your basket If you purchase an item online or in-store then you will be able to process the returns. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Nov 3, 2022. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. As soon as it has been processed you will receive an email to confirm. As soon as you have the form complete, you should pack the . They do not cost charge for the purchase you wish to return. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ The brand will not accept exchange requests for one product with another. The brand might have shared an SMS or you can bring the bank transaction of your purchase. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Online: You can easily return your order by visiting the online portal of Superdry. ^|G/0oquSS.lo*?Oc Enter your full order number, including any text, in the designated box (e.g. After inspection we will confirm if the merchandise is in acceptable condition or not. 1.95. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. ENJOY FREE SHIPPING WITH MIN. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). These include cosmetics, fragrances, swimwear, and underwear. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Find the Chargeback Instantly product on DoNotPay. You probably have one of these proofs to make returns. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Return to Nav. We do not allow returns, exchanges or refunds on sale items. 6. Several factors might prompt you to seek a Superdry refund. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Items purchased using a gift receipt can only be exchanged, or a gift card issued. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP The best thing you can do is to check Superdry return policy before you actually make the purchase. Health Service Discounts 10% off full price purchases, subject to availability. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. 1. DoNotPay offers more than helping you get a Superdry refund. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Our registered VAT number is GB974823775. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. You can request the purchase for returns between 18th October 24th December till 31st January. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. . when you have to offer refunds and accept returns. Standard returns. Expect to hear from them once they've received your request. endobj We respect your privacy and use tracking simply to improve your experience - Read more. For private shareholder enquires please call the shareholder helpline. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. 4. No, Superdry return policy states that if the product is defective then they will not accept its returns. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. To return online purchases please use https://superdry.returns.international to create a return label. It will take 7-10 business days for Superdry to process your refund. You can return a gift by providing a gift receipt online or in-store. ;jClk)( Mao^caI0ha} SUPERDRY_12345678). DoNotPay offers a wide range of services apart from Chargeback Instantly UK. 2. Jackets from 25. Then you can choose a preferred carrier and return the product. We're best suited to help you complete it within the shortest time possible. Sit back and relax while we do the work. Superdry will not accept any return without its original packaging and purchase proof. They will go through the packaging and then share an email confirmation for the request for a return. Superdry reserves the right to alter these terms and conditions on reasonable notice. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Enter your full order number, including any text, in the designated box (e.g. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Every return should contain the original packaging. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Refund will only be processed on the card used for the transaction. We use cookies to improve your experience on our website and to show you personalised content. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. You can read our full privacy policy (which incorporates our cookie policy) here. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Items should be returned in their original packaging with any enclosed documentation. As soon as they complete the process, you will get an email. Without these details we won't be able to take the action you require. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. 1. In-store: You can visit the store with an original invoice and submit your reason for return. This means that: you may inspect and try on the goods. The label will be valid for 7 days from the date that the return is generated in the portal. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. So, what happens if you decided to buy an item at Superdry? <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> SUPERDRY_12345678). 1. The vintage stock is original and has a slightly lighter color in terms of its look. IU(nk You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. The products you request a return for should not be a part of these exclusions. We have helped over 300,000 people with their problems. Please note due to hygiene reasons, we . The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. For further information regarding whether returns are free for your region, please click here. You can ask the customer for proof that they bought an item from you. Enter all relevant information, such as the reason for a return, product serial number and so on. After this, you should expect to get your refund within 5 business days. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. You can change your cookie settings at any time. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Superdry: Authentic Premium Style \| Men's & Women's Clothing , what happens if you return with a gift receipt or gift voucher or... A refund to customers if theyve told you within 14 days of purchase date, you can request purchase. Processed on the website as well receipt online or in an official Superdry store between October 1st and December 2022. Customers if theyve told you within 14 days of delivery at no extra cost all criteria in policy. Provided that all criteria in this policy are met experience on our website and show... 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